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9:41 AM
Mon, Aug 17
SB
ServiceBestLive
SB
ServiceBest
powered by ENTBOX.AI
__TB_SEARCH__ Search customers, tickets…
Mon, Aug 17
JD
J. Daniels
Customers
12,480
+214 this month
Open tickets
37
-12 vs last week
MRR
$412K
+3.2% MoM
CSAT
4.8
30-day average
Revenue
Last 6 monthsYear to date · on pace for $5.1M
6MYTD
Recent activity
New customer — R. Alvarez2m
Ticket #4182 resolved11m
Payment posted — $184.0024m
Install scheduled — Thu 2 PM38m
Azura resolved ticket #419852m
Autopay updated — S. Whitfield1h
Latest customers
Maria TorresLas Vegas, NVFiber 500Active
D. NguyenHenderson, NVFiber 1 GigActive
R. AlvarezLas Vegas, NVWireless 200Install
N. PatelSpring Valley, NVBusiness Fiber 2 GigActive
G. RomeroParadise, NVFiber 500Install
Installs this week
Thu 2:00 PM · R. Alvarez · Wireless 200T. Reyes
Thu 4:30 PM · G. Romero · Fiber 500M. Chen
Fri 10:00 AM · E. Kowalski · Fiber 500T. Reyes
Sat 9:00 AM · J. Whitcomb · Fiber 250M. Chen
Sat 1:30 PM · A. Fitzgerald · Fiber 250T. Reyes
Open tickets by priority
High4
Medium14
Low19
Median first response 4m · SLA on track
Azura today
Calls answered36
Tickets resolved12
Payment links sent9
Installs scheduled4
Follow-ups sent14
Customers12,480 total · migrated from your old CRM+ Add customer
All 12,480Active 11,904Install 402Past due 174
NameLocationPlanMRRStatus
Maria TorresLas Vegas, NVFiber 500$79Active
D. NguyenHenderson, NVFiber 1 Gig$109Active
R. AlvarezLas Vegas, NVWireless 200$59Install
S. WhitfieldSummerlin, NVFiber 500$79Active
K. OseiNorth Las Vegas, NVFiber 250$59Past due
J. MarshHenderson, NVFiber 1 Gig$109Active
L. CamachoLas Vegas, NVWireless 200$59Active
N. PatelSpring Valley, NVBusiness Fiber 2 Gig$249Active
A. FitzgeraldBoulder City, NVFiber 250$59Active
G. RomeroParadise, NVFiber 500$79Install
C. EllisonHenderson, NVFiber 1 Gig$109Active
H. VandermeerSummerlin, NVFiber 500$79Active
D. OkaforLas Vegas, NVWireless 400$74Active
B. CastellanoNorth Las Vegas, NVFiber 250$59Active
Y. TanakaEnterprise, NVFiber 1 Gig$109Active
F. GrigoryanLas Vegas, NVFiber 500$79Past due
S. BeaumontHenderson, NVWireless 200$59Active
M. Al-RashidSpring Valley, NVBusiness Fiber 2 Gig$249Active
E. KowalskiSummerlin, NVFiber 500$79Install
R. DominguezLas Vegas, NVFiber 250$59Active
K. OseiNorth Las Vegas, NVFiber 250$59Past due
T. BlackwellLas Vegas, NVFiber 500$79Past due
M. DelgadoHenderson, NVWireless 200$59Past due
P. RuizLas Vegas, NVFiber 250$59Past due
F. GrigoryanLas Vegas, NVFiber 500$79Past due
J. WhitcombBoulder City, NVWireless 200$59Past due
A. MbekiParadise, NVFiber 250$59Past due
L. FontaineHenderson, NVFiber 500$79Past due
V. PetrovSpring Valley, NVFiber 1 Gig$109Past due
C. Reyes-OrtizLas Vegas, NVWireless 200$59Past due
W. SandovalNorth Las Vegas, NVFiber 250$59Past due
I. NovakEnterprise, NVFiber 500$79Past due
O. AdeyemiLas Vegas, NVWireless 400$74Past due
H. LindqvistSummerlin, NVFiber 500$79Past due
B. CarmichaelHenderson, NVFiber 250$59Past due
R. NakamuraLas Vegas, NVFiber 1 Gig$109Past due
D. BeltranParadise, NVWireless 200$59Past due
S. OkonkwoSpring Valley, NVFiber 250$59Past due
T. VasquezNorth Las Vegas, NVFiber 500$79Past due
K. BrennanHenderson, NVWireless 200$59Past due
Showing 1–20 of 12,480 customers Prev123…624Next
Showing 1–20 of 174 past due · $8.2K outstanding Azura can send payment links to all
Tickets37 open · SLA on track+ New ticket
Open 37Pending 12Resolved today 26
SubjectCustomerAssigneeAgePriority
Intermittent drops, evening hoursK. OseiT. Reyes2hHigh
Move install to FridayR. AlvarezAzura3hMedium
Router blinking amberS. WhitfieldT. Reyes5hMedium
Question about invoice creditJ. MarshAzura7hLow
Upgrade to Fiber 1 GigL. CamachoAzura1dLow
No sync after storm, needs truck rollW. SandovalM. Chen1dHigh
Static IP request for home officeN. PatelAzura1dLow
WiFi dead zone in back bedroomH. VandermeerT. Reyes1dMedium
Modem swap after lightning damageG. RomeroM. Chen2dMedium
Update autopay card on fileE. KowalskiAzura2dLow
Port forwarding help for camera systemD. OkaforAzura2dLow
Speeds below plan during peak hoursY. TanakaT. Reyes2dMedium
Seasonal hold, out of state until OctB. CastellanoAzura3dLow
Late fee dispute on August invoiceF. GrigoryanAzura3dMedium
Business quote, second locationM. Al-RashidM. Chen3dLow
Equipment return label not receivedC. EllisonAzura4dLow
Drop cable exposed in yardS. BeaumontM. Chen4dMedium
Referral credit missing from accountR. DominguezAzura4dLow
Upgrade quote, Wireless 200 to FiberJ. WhitcombAzura5dLow
Router firmware rollback requestV. PetrovT. Reyes5dMedium
Showing 1–20 of 37 open tickets Prev12Next
Ticket #4207 High
K. Osei · Fiber 250 · opened 2h ago
SubjectIntermittent drops, evenings
AssigneeT. Reyes
SLA4h remaining
Azura’s summary: Modem logs show packet loss between 7 and 9 PM, likely line noise. I’ve pre-filled a line test for tomorrow morning.
ReassignSchedule line test
BillingAugust cycle · runs nightlyRun invoices
MRR
$412K
+3.2% MoM
Collected · Aug
$389K
94% of billed
Past due
$8.2K
174 accounts
Autopay
78%
+2% this month
Recent invoices
InvoiceCustomerAmountDateStatus
#INV-88412Maria Torres$79.00Aug 15Paid
#INV-88406D. Nguyen$109.00Aug 15Paid
#INV-88391K. Osei$59.00Aug 14Past due
#INV-88387J. Marsh$109.00Aug 14Due Aug 21
#INV-88384N. Patel$249.00Aug 14Paid
#INV-88379S. Whitfield$79.00Aug 13Paid
#INV-88371L. Camacho$59.00Aug 13Paid
#INV-88364H. Vandermeer$79.00Aug 13Paid
#INV-88358C. Ellison$109.00Aug 12Paid
#INV-88352F. Grigoryan$79.00Aug 12Past due
#INV-88347D. Okafor$74.00Aug 12Paid
#INV-88341M. Al-Rashid$249.00Aug 11Paid
#INV-88336Y. Tanaka$109.00Aug 11Paid
#INV-88330B. Castellano$59.00Aug 11Due Aug 18
#INV-88324E. Kowalski$79.00Aug 10Paid
#INV-88319S. Beaumont$59.00Aug 10Paid
#INV-88313R. Dominguez$59.00Aug 10Paid
#INV-88307G. Romero$79.00Aug 9Paid
#INV-88301V. Petrov$109.00Aug 9Paid
#INV-88296W. Sandoval$59.00Aug 9Due Aug 16
Showing 1–20 of 12,480 invoices · August cycle Prev123…624Next
Invoice #INV-88391 Past due
K. Osei · Fiber 250 · issued Aug 1
Amount$59.00
Due dateAug 14
Autopay attempts2 failed
Azura’s note: The card on file expired last month. I can text a secure payment link and pause the late fee until Friday.
Waive feeSend payment link
Phone AgentOnlineMain line (702) 555-0100
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Waiting for calls
Azura answers instantly, 24/7 · greeting is on-brand
Incoming call
MT
Maria Torres
+1 (702) 555-0148 · Las Vegas, NV
__ICON_SPIN__Azura is answering…
Maria Torres
+1 (702) 555-0148 · Fiber 500 · Las Vegas, NV
0:00
MuteTransferHand to humanEnd
__ICON_SPIN__Azura pulled Maria’s account before the first ring
Live transcript
Transcript will appear when a call connects.
MariaHi, I’m calling about my internet install for this Thursday.
AzuraHappy to help, Maria. You’re on the books for Thursday at 2 PM. Want a text reminder that morning?
MariaYes please, that works.
01
Calls today
0
In queue
–Live
Status
Customer
MT
Maria Torres
Fiber 500 · customer since 2023
Active
Account#SB-10412
Address4172 Mesa Vista Dr · Las Vegas, NV
Phone+1 (702) 555-0148
Recent tickets
#4182Slow speeds after storm · resolved Aug 9
#3967Router swap · closed Jul 21
Appointments
Thu 2:00 PMFiber install · confirmed
StandbyLine test · tomorrow AM
Billing
AutopayVisa •••• 4417 · on
Last payment$79.00 · Aug 1 · paid
Balance$0.00 · current
Sales Report · Las Vegas · Q3 2026__ICON_SPIN__Generated by Azura just now
$2.41M
Revenue · Q3
318
Deals closed
$7.6K
Avg deal size
+18%
QoQ growth
Revenue by quarter
Las Vegas region · last four quarters
$1.63M
Q4 2025
$1.88M
Q1 2026
$2.04M
Q2 2026
$2.41M
Q3 2026
Quarter over quarter
Q1 2026$1.88M+15%
Q2 2026$2.04M+9%
Q3 2026$2.41M+18%
vs. Q3 2025$1.55M+55%
__ICON__
Azura
Online
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Azura, powered by the EIOS
Azura is a trademark of Enterprise Box AI, Inc.
Azura, what's the status of the maintenance on Tower 737? Is it back up, are customers' connections restored?
Project Tracker Ongoing Tower Maintenance › Tower 737
Ongoing Tower MaintenanceMain project3 sub-projects
Tower 712done · Aug 12
Tower 737back online · 6:04 AM
Tower 741scheduled · Aug 24
StatusBack online · 6:04 AM
Customers1,182 restored · notified 8:27 AM
On siteD. Ferro · field tech
“Swapped the failed sector radio with our last spare. It’s holding, but it’s running hot. Needs a proper radio swap and a new mount bracket. Two-man job, can’t do it solo.”Last update · 9:37 AM · D. Ferro
As of 8:27 AM this morning, the tower's up and running again. I've already run the mass notification to the customers letting them know. Take a look at his notes, though: the sector radio he swapped in is our last spare and it's running hot. He flagged the fix as temporary and needs another set of hands to fully re-rack it. Would you like me to assign some available techs for first thing tomorrow morning?
Yes, assign two technicians to help him with that. What's the time estimate on that?
Understood. Greg and Marquel's schedule is wide open tomorrow, so they've been assigned to that project. Given our records from the last time this occurred, it should be a one-day fix.
Project Tracker Tower 737 · updated just now
Tower 7372 techs assignedtomorrow 8:00 AM
Greg & Marquel · on site 8:00 AM · est. one-day fix
Thank you, that'll do for now.
Glad I could help. Anything else you need done?Keep in mind, you have a meeting in 19 minutes with the sales team. The topic of discussion is the Q3 enterprise fiber pipeline review, which, according to your email history with them, is in a reportable state.
Understood, spinning up 104 agents and proceeding on your instruction. I’ll let you know if I hit any blockers and need your input.
__ICON_SPIN__Building ServiceBest CRM
104 agents building in parallel
Scaffolding data model
Migrating customers & tickets
Assembling dashboard
__ICON_SPIN__Task Complete2.44m tokens used
All done, and the smoke test cleared. ServiceBest is on your desktop. Test it for yourself before your team goes live.
On it. This one’s lighter, so 62 agents will do. I’ll wire it straight into ServiceBest as a new tab.
__ICON_SPIN__Adding Phone Agent to ServiceBest
62 agents building in parallel
Provisioning voice line
Wiring intents & call flow
Running smoke test
__ICON_SPIN__Task Complete1.87m tokens used
Done, and the smoke test cleared. The Phone Agent tab is live in ServiceBest. Give it a listen before it takes real calls.
__IC_DOCX__
TEAM BUG REPORT.docx
DOCX · 24 KB
On it. I read the report — 7 bugs listed. Spinning up an agent per bug to recreate, patch, and verify each one. I’ll report back.
__ICON_SPIN__Fixing reported bugs
7 agents recreating scenarios in parallel
Recreating reported scenarios
Patching & re-testing each fix
Full regression sweep
__ICON_SPIN__Task Complete584k tokens used
Success — all 7 bugs are fixed and verified. Every scenario was recreated, patched, and the full test suite passes clean, twice. ServiceBest is up to date.
Absolutely — I’ll set that up as a recurring Customer Base Analysis workflow. One suggestion: this run touches all 12,480 customer records. Would you like to run it on a local private model? Your data would never leave your own GPU.
Locked in. The workflow is pinned to Qwen3-Coder 30B on your GPU #151 — you’ll see the badge next to Configure Compute whenever a task runs locally. Starting the first run now.
__ICON_SPIN__Running Customer Base Analysis
Local · Qwen3 30B on GPU #151 · zero data egress
Pulling 12,480 customer records
Modeling growth & churn risk
Writing recommendations
__ICON_SPIN__Task Completeran fully on-prem
Analysis ready — growth is concentrated in Henderson and Summerlin, 214 accounts show churn risk, and I flagged 61 upsell candidates. The full report is pinned to your dashboard, refreshing every Monday — all on your own hardware.
__ICON_SPIN__Thinking…
__IC_DOCX__
TEAM BUG REPORT.docx
DOCX · 24 KB
__ICON_SPIN__Configure Compute Qwen3 30B · Local Commands
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Documents
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Q3 planning.xlsx
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TEAM BUG REPORT.docx
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install-photos.zip
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Brand assets
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notes.txt
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onboarding.pdf
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__IC_DOCX__TEAM BUG REPORT.docx
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