Deployed across enterprise organizations
Every ticket resolved, every call handled, every decision made adds to your collective intelligence. A synthesis layer that reasons across all of it in real time — and never forgets.
Deployed on your infrastructure. Gets smarter every day. Never retires.
Deployed across enterprise organizations
Beyond Search
A knowledge base answers “what do we have about X?” The intelligence layer answers “why does this keep happening, what worked last time, and what should we do next?”
Every resolved ticket, every call, every decision enriches the model. Year 3 is dramatically smarter than year 1 — and it never forgets, never retires, never takes a day off.
A new hire with the intelligence layer performs like a 10-year veteran. Instant access to the synthesized knowledge of everyone who came before.
Connects dots across tickets, calls, contracts, and changes that no single person could. “The last 4 P1s on this circuit happened within 48 hours of a change request.”
Institutional Intelligence
Phone calls, emails, tickets, KB articles, uploads, and portal chats — all flowing into a single intelligence core that compounds daily.
Graph-Guided Retrieval
Instead of searching everything, the knowledge graph narrows the search space by 2,000x before vector similarity ever runs.
The Precision Advantage
Every other RAG system searches everything. Ours narrows the space by 2,000x before vector similarity ever runs.
Returns chunks about “compliance” from everywhere. Missing the causal chain. No context for why.
Returns the exact policy, its origin incident, the person who created it, and the full causal chain.
Knowledge Capture
Passive extraction from existing data streams combined with active knowledge elicitation from subject matter experts.
Auto-extracts entities from every ticket, call, and document on ingest. Zero workflow change for agents.
AI agent periodically interviews experts. Structured questions about processes, decisions, and edge cases.
“You just escalated this to Tier 3 — why?” Captures the reasoning that would otherwise be lost.
Knowledge Types
Not all knowledge is created equal. The system captures three distinct types, each requiring different extraction strategies and carrying different value.
What is true. Policies, SOPs, configurations, rules, org charts, system specs. The “reference material” of your company.
How things actually work — which often differs from what's documented. The “real” process vs. the “official” process.
Why things are this way. Historical context, failed experiments, hard-won lessons. This is the tribal knowledge gold.
Institutional Intelligence
A closed-loop intelligence system where every customer touchpoint compounds your advantage.
Phone calls become searchable transcripts. Resolved tickets become training data. KB articles become instant answers. Your institutional knowledge grows every day — automatically.
AI classifies intent → routes to the right team → surfaces relevant knowledge → learns from the resolution. Every loop makes the system smarter.
After six months, your system knows things no generic SaaS ever will. Your product names, your escalation patterns, your customers' preferences. Competitors can't buy this.
What's in Your Box
A complete AI ecosystem deployed on your infrastructure. Purpose-built, deeply integrated, entirely yours.
AI-powered CRM with smart ticket routing, SLA enforcement, email threading, ITIL change management, and NOC dashboard. Every interaction feeds the intelligence loop.
Next.js 14 dashboard with Cmd+K agentic search, AI assistant panel, NOC monitor, change calendar, and customer self-service portal.
Voice AI handling inbound calls in real-time. Every call transcript auto-ingests into your RAG knowledge base.
pgvector retrieval with tier-boosted search. Auto-ingests resolved tickets, call transcripts, KB articles, and file uploads.
70+ agentic tools across 10 categories. AI orchestration for autonomous actions.
Live dashboards for SLA tracking, agent performance, call analytics, ticket throughput.
Terraform with 8 modules, 6 CI/CD pipelines, auto-rollback, GCP Cloud Run orchestration.
AI Everywhere
Six distinct AI capabilities woven into every layer of the platform.
Natural language search across your CRM. AI returns structured answers with sources.
Context-aware assistant that sees your ticket, suggests responses, summarizes history.
Full-screen AI with file upload, code execution, and multi-tool orchestration.
6-channel search: KB, tickets, docs, call transcripts, file uploads, web. Tier-boosted for relevance.
Customer portal with AI chat, ticket submission, circuit viewing, change schedules, and KB browsing.
Revenue opportunities, sentiment analysis, training needs, recurring issue detection, SLA risk prediction.
The Process
A proven deployment playbook. Weeks, not months.
We map your operations, identify high-impact AI opportunities, and design your custom architecture.
Your complete stack goes live — CRM, phone agent, RAG engine, analytics — configured for your business.
Full source code. Full data control. Terraform IaC, CI/CD pipelines, and the keys to the kingdom.
Your Stack
Everything for AI success, packaged in a solution you completely own and control.
Claude, GPT-4, Deepgram — trained on your data
pgvector, embeddings, tier-boosted RAG retrieval
47 controllers, SLA enforcement, smart routing
GCP Cloud Run, Cloud SQL, Terraform IaC
Source code, databases, secrets, CI/CD pipelines — everything. Deploy anywhere, customize freely.
Head to Head
Feature-by-feature comparison against the enterprise tools Box AI replaces.
Enterprise Security
Enterprise-grade security at every layer.
Firebase Auth per company. Separate domains, separate user pools, complete isolation.
Role-based access with timing-safe API key validation. GCP Secret Manager for service auth.
Automatic PII detection and masking in logs. Phone, email, SSN, credit cards sanitized.
Non-root containers, read-only filesystems, VPC networking, Trivy scanning in CI.
Why Box AI
Enterprise support teams pay $100K+/year across 5–7 separate SaaS vendors, own none of the IP, and bolt on “AI features” as expensive add-ons.
Stop paying per-seat fees to 5+ vendors. Box AI replaces your CRM, help desk, knowledge base, phone system, customer portal, and analytics — with one platform you own outright. Deploy on your cloud. Run it forever.
Claude intelligence is woven into every layer — not a $50/mo add-on. RAG-powered knowledge retrieval, intent classification, natural language engine, agentic search, and real-time voice AI are all built into the core. 6 AI models integrated. Zero extra licensing.
Each deployment is fully isolated — own database, own auth project, own infrastructure. This is not shared multi-tenant SaaS. Zero cross-company data leakage by architecture. Full compliance and data residency guarantees.
Get Started
Join the companies building institutional intelligence they own forever. The semantic layer, intelligent automation, and SaaS replacement — in one platform.